Updated May 2018

Kite Art CIC (Community Interest Company) is a company registered in England and Wales (No. 07687562) whose registered office is 2B Bassein Park Road, London, W12 9RY.

The following terms and conditions listed below will apply between you and Kite Art CIC for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Refund/Cancellation Policy Kite Art CIC holds a strict non-refundable policy.

Kite Art CIC Classes (“Art at Kite Studios”) All classes must pre-paid and all classes purchased are non-refundable. If 24hours notice is given it may be possible to make the session up at a later date. However, this cannot be guaranteed, transferred classes must be used within the expiry date from when the classes were purchased.

Any classes missed without 24 hours notification are forfeited. Classes can be cancelled online, by calling us on +44 20 8576 6278 or if unable to speak to someone you can use voicemail system that is timed. You can also email the Studio info@kitestudios.org.

Availability of Goods & Services Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Services purchased will be delivered at Kite Studios premises unless stated otherwise.

Pricing We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods or services already ordered we will inform you as soon as possible. We will ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.

International Shipping If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Validity By ordering a product or service you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your Undertakings and Warranties You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason your order cannot be processed, we will contact you to explain the nature of the difficulty.

Our Contract No contract for the sale of any product will subsist between you and Kite Art CIC until the product(s) ordered have been dispatched. We will send a confirmation email when the goods have left our store. This confirmation e-mail amounts to an acceptance by Kite Art CIC of your offer to buy goods.

Where an order is to be fulfilled in parts, those products yet to be dispatched will not form part of our contract with you. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Data Protection Kite Art CIC will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.  Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

Payment On line payment is by Stripe only. All credit and charge card payments made over the telephone are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and the Kite Art CIC will not be liable for any delay or non-delivery.

Returns If for any reason you wish to return goods within 7 days of delivery we will be happy to arrange a replacement or exchange.  Items should be returned in perfect condition at the buyer’s expense. Should you wish to cancel your order within 7 days of delivery we will refund the cost of the items.

Damaged goods or incorrect deliveries Our warranty contained in ‘Goods & Services’ above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases Kite Art CIC may require you to return the defective goods to Kite Art CIC at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify us accordingly, Kite Art CIC shall have no liability for any defects and you shall be bound to pay for the goods

Force Majeure Kite Art CIC shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of any negligence on the part of Kite Art CIC

Invalidity of Terms and Conditions If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.