Updated March 2020

Kite Art CIC (Community Interest Company) and Kite Studios Limited are registered in England and Wales. The registered office is 2B Bassein Park Road, London, W12 9RY.

The following terms and conditions listed below will apply between you and Kite Studios Limited for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Refund/Cancellation Policy We hold a strict non-refundable policy.

Pricing We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods or services already ordered we will inform you as soon as possible. We will ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.

Validity By ordering a product or service you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your Undertakings and Warranties You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason your order cannot be processed, we will contact you to explain the nature of the difficulty.

Our Contract No contract for the sale of any services will subsist between you and Kite Studios Limited until the product(s) ordered have been purchased. We will send a confirmation email when your purchase is made. This confirmation e-mail amounts to an acceptance by Kite Studios Limited of your offer to buy goods or services.

Where a booking order is to be fulfilled in parts, those products yet to be dispatched will not form part of our contract with you. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Data Protection Kite Studios Limited will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.  Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

Payment On line payment is by Stripe only. All credit and charge card payments made over the telephone are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and the Kite Studios Limited will not be liable for any delay or non-delivery.

Force Majeure Kite Studios Limited shall have no liability to you for any failure to deliver goods and services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of any negligence on the part of Kite Studios Limited.

Invalidity of Terms and Conditions If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.